Below are data protection statements specific to each form on our website. To read our full data protection statement, please visit https://progressgroup.org.uk/dp

Jump to a specific form using the links below

 

 

Carrying out your own improvements

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Assessing any proposed changes to your property;
  • Assessing whether we can support you with funds for your proposed home improvement.

This information is processed on the legal basis of:

  • Your contractual obligation to the Group, to gain approval for any significant changes to the property.

The data will be held for:

  • The lifetime of your tenancy plus a 6 year period afterwards to deal with any queries, complaints or legal claims.

The data may be shared with:

  • Relevant teams across Progress Group and its subsidiaries;
  • Contractors and suppliers.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Contact us

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Contacting you.
  • Keeping records of our contacts and contact centre activity.

If you are a tenant we will retain this contact against your Tenancy record.
If you are not a tenant, we will retain your information for future reference, as a record of this contact and to link it to any subsequent contact you make with us.

This information is processed on the following legal bases:

  • For tenants, this will be in relation to your tenancy agreement, as a contract;
  • For application or prospective tenancy enquiries, this will be in relation to establishing a contract;
  • For activities and contacts from non-tenants, this will be in relation to the legitimate interests of the Group, to support your enquire and monitor our service provision.

The data will be held for:

  • The lifetime of your relationship with the Group and for a period afterwards to allow the handling and raising of any queries or complaints.

The data may be shared with:

  • Relevant teams across Progress Housing Group and potentially to our subsidiaries;
  • Contractors and suppliers;
  • Local authorities or councils;
  • Law enforcement;
  • Support agencies;
  • Other relevant third parties we need to contact to resolve your enquiry.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Estate appearance The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Raising a request with our Housing Officers or Estate Caretakers.

This may need escalating elsewhere, if our Estate Caretakers are unable to deal with the issue directly.

This information is processed on the legal basis of:

  • Your tenancy agreement as a contract, to ensure we maintain our communities and neighbourhoods

The data will be held for:

  • The lifetime of the tenancy and for a period afterwards to handle any complaints or legal claims.

The data may be shared with:

  • Relevant teams across the Group and our subsidiaries;
  • Contractors and suppliers;
  • Local authorities or councils.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Estate caretakers The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK

The data in the form will be used for the purpose(s) of:

  • Raising a request with our estate caretakers.

 

This may need escalating elsewhere, if our estate caretakers are unable to deal with the issue directly.

This information is processed on the legal basis of:

  • Your tenancy agreement as a contract, to ensure we maintain our communities and neighbourhoods

The data will be held for:

  • The lifetime of the tenancy and for a period afterwards to handle any complaints or legal claims.

The data may be shared with

  • Relevant teams across the Group and our subsidiaries;
  • Contractors and suppliers;
  • Local authorities/councils.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Feedback The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Providing feedback on the services provided and contributing towards the improvement of those services.

This information is processed on the legal basis of:

  • A legitimate business interest - to ensure we provide the best service possible and meet our contractual requirements to customers.

The data will be held for:

  • The lifetime of the tenancy and for a period afterwards to handle any complaints or legal claims.

The data may be shared with:

  • Relevant teams across the Group and our subsidiaries;
  • Any sub-contractors, support providers or relevant third parties, that may need to act upon this feedback.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Garden and sunflower competition

This information will be used for administration purposes for the Gardening Competition. We may also use the contact details you have provided to update our records and to contact you regarding other housing related matters.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Independent Living enquiry The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Contacting you in relation to your Independent Living property enquiry and recording our contact with yourself.

This information is processed on the legal basis of:

  • Establishing a tenancy contract with us.

The data will be held for:

  • The lifetime of your relationship with Progress Housing Group and for a period of time afterwards to enable us to handle any queries.

The data may be shared with, depending on your enquiry:

  • Relevant teams across Progress Housing Group and its subsidiaries;
  • Local Authorities;
  • Other third parties relevant to your enquiry.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Interested in the More Positive Together Programme

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Contacting you in relation to the More Positive Together programme.

This information is processed on the legal basis of:

  • Your given consent for us to collect, hold and process your information in relation to the programme. By completing this form you are consenting to us holding your information in this respect.

If you wish to withdraw consent, you can do so freely, at any time. Just contact us through any of our contact channels on the website and either ask for Progress Futures, or make any written communication for their attention

The data will be held for:

  • The lifetime of relationship with the More Positive Together programme and for a period afterwards to handle any complaints or legal claims.

The data may be shared with:

  • Any of the partner orgnisations within More Positive Together, as mentioned on the website, in order to provide services to you and to record how you use the service.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Notice of assignment (and mortgage) - RTB or RTA (resale)

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Updating our records in relation to your property ownership, concerning Shared Ownership, Right to Buy or Right to Acquire properties.

This information is processed on the legal basis of:

  • Being part of your contractual and legal requirements in the management of the property lease.

The data will be held for:

  • The length of the lease, or as long as you are the holder of the lease, plus a period afterwards to allow for management of any legal claims or enquiries

The data may be shared with:

  • Relevant teams across Progress Housing Group and its subsidiaries;
  • Relevant contractors or suppliers;
  • Local authorities

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Notice of assignment (and mortgage) - shared ownership (grant or resale)

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Updating our records in relation to your property ownership, concerning Shared Ownership, Right to Buy or Right to Acquire properties.

This information is processed on the legal basis of:

  • Being part of your contractual and legal requirements in the management of the property lease.

The data will be held for:

  • The length of the lease, or as long as you are the holder of the lease, plus a period afterwards to allow for management of any legal claims or enquiries

The data may be shared with:

  • Relevant teams across Progress Housing Group and its subsidiaries;
  • Relevant contractors or suppliers;
  • Local authorities

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Permission to own a pet

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Assessing whether to allow your request to keep a pet, as specified on the form.

This information is processed on the legal basis of:

  • A contractual requirement of your tenancy agreement.

The data will be held for:

  • The lifetime of your tenancy, or until you update us that you no longer have the pet.

The data may be shared with:

  • Relevant teams across Progress Housing Group and its subsidiaries.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Progress Champions

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Recording sessions provided by Progress Champions.

This information is processed on the legal basis of:

  • The legitimate interest of the Group and the Champions to support you in developing you computer skills.

The data will be held for

  • The length of your time using the services, plus a period afterwards to deal with any subsequent enquiries

The data may be shared with

  • Relevant teams across Progress Housing Group and its subsidiaries.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Report anti-social behaviour

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • Logging and investigating the reported anti-social behavior incidents

This information is processed on the legal basis of:

  • The contractual obligations under our tenancy agreement to handle anti-social behaviour in our neighbourhoods

The data will be held for:

  • The length of your tenancy or the tenancy of the involved parties and for a time afterwards, to manage any legal cases or complaints raised.

The data may be shared with:

  • Relevant teams across Progress Housing Group and it's subsidiaries;
  • Law enforcement;
  • Local authorities; and
  • Relevant support providers.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Whistleblowing

The information in this form is collected by and for Progress Housing Group. We collect and manage your information in-line with the current data protection legislation in the UK.

The data in the form will be used for the purpose(s) of:

  • This information will be used to record and investigate your whistleblowing report.

Confidentiality will be maintained to protect you. There may be incidents where your information is required to be disclosed to external bodies if they are investigating the incident.

This information is processed on the legal basis of:

  • Our legal compliance requirements and ensuring tenants, employees, contractors etc. comply with their contractual requirements.

The data will be held for:

  • The lifetime of the investigation and the lifetime or our relationship with the whistleblowing subject, if it is felt appropriate to do so.
  • The information will also be held for a time after the investigation in relation to any potential legal claims, or future requirements.

The data may be shared with:

  • Relevant staff across Progress Group and its subsidiaries;
  • Any other linked parties related to the whistleblowing incident;
  • Where incidents need escalating, relevant local authorities, law enforcement, government bodies and regulators will be informed and your information may be shared with them.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: www.progressgroup.org.uk/dp

Back to form

Back to top

Back to top