Opening times

Open chat!


You can contact us online via live chat, on 03333 204555 or in-person at Sumner House, Leyland between 8.30am and 4.30pm, Monday to Friday. Please be advised that face-to-face visits at our Jubilee House office will not be available until further notice. 

During this period you can continue to contact us by alternative methods.

We also have an automated telephone payment service to help you keep your rent account up-to-date and make payments 24/7. Just call 03333 204555.

To report an emergency repair, please phone us on 03333 204555.


Examples of emergency repairs are:

  • Burst pipes, severe roof leaks or flooding
  • Unsafe electrical fittings or wiring
  • Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
  • Complete loss of electrical power or lighting
  • Complete loss of heating, if there is no alternative source
  • Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
  • Lift failure
  • Failure of warden alarm call system
  • Toilet, not flushing (where there is no other working toilet in the property)
  • Offensive or racist graffiti.

You can check the priority status of a repair you have logged by signing up or logging into your tenant account.

Please ensure that any repair reported is a genuine emergency otherwise we may need to charge you for your repair. All emergency repairs must be reported by phoning 03333 204555. Please do not use any other method.

Our phone lines are very busy on Mondays between 8 am and 2 pm - unless your enquiry is urgent, please call or live chat with us on the website outside of these times or email us. 

Information on coronavirus here