Pay my rent

You can make a secure payment to us by clicking here.

It is easy and convenient to pay your rent and service charges safely and securely online.

You don't need to sign up for a tenant account or log in to make a payment; all you need is your reference number and a valid credit or debit card

For rent payments, your reference number is your tenancy number which is on your rent statement. For all other payments, please use the number referred to on the invoice or in our correspondence.

  • Rent and/or Service Charge payments – nine digit tenancy code beginning with a four or five
  • Sundry payments – eight-digit customer code, for example, 12/000000

If you do not have a reference number please contact Progress Connect on 03333 204555 (telephone lines are open between 8am and 6pm).


Make a payment

Have you thought about Direct Debit?

Paying by Direct Debit is simple and convenient. You can now set a Direct Debit up online here. Once set up your payments are taken automatically from your account on your preferred day on the month.

Other ways to pay

Want to pay using a different method? Click here to find out the others ways you can pay.  

Frequently asked questions about rent

Have any questions about your rent? Click here for our frequently asked questions.

Problems paying your rent

If you are struggling to pay your rent, please contact us without delay. There is a lot of support and advice we can offer you to help you clear your rent arrears and remain in your home. 

Discover how we can help.


Need more help?

If you still need to contact us, please click here.