We are experiencing very high call volumes and longer than normal waiting times.

If you wish to report a non-urgent repair or pay your rent, you can do this online. You can also contact us by live chat, email or in person.

Thank you for your patience.

Report a repair online
Pay your rent online
Activate your online account

How can we help?

Repairs, maintenance or estate caretakers Rent account and payments Your tenancy Renting or buying a home Your application for housing Reporting an issue Other services and support Corporate or careers enquiry Want to make a complaint or pay us a compliment? Customer Contact Charter Contact us

Pay my rent View my rent balance or transaction Set up/amend a Direct Debit Rent balance is not displaying correctly Claiming for a refund on my rent account Worried about paying my rent Can't log into my online tenancy account Rent-free weeks

Rent balance is not displaying correctly

It can sometimes take up to 72 hours for a transaction to show on your account. However, if you have any concerns please contact our team.

Need more help?

If you still need to contact us, please click here.