How can we help?
Repairs, maintenance or estate caretakers Rent account and payments Your tenancy Renting or buying a home Your application for housing Reporting an issue Other services and support Corporate or careers enquiry Want to make a complaint or pay us a compliment? Customer Contact Charter Contact us
Report a repair Is my repair an emergency? Report an issue to the estate caretakers What happens when I report a repair? How long does a repair take? View my repair requests Change my repairs appointment Permission for, or help with the cost, of home improvements Request an aid or adaptation in my home I have a pest infestation Attend an estate walkabout How to videos for simple repairs Do you offer any financial contribution to home improvements?

Is my repair an emergency?

Emergency repairs

Emergency repairs are to remove a life-threatening danger or rectify serious damage to the property.

Examples of emergency repairs are:

  • Burst pipes, severe roof leaks or flooding
  • Unsafe electrical fittings or wiring
  • Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
  • Complete loss of electrical power or lighting
  • Complete loss of heating, if there is no alternative source
  • Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
  • Lift failure
  • Failure of warden alarm call system
  • Toilet not flushing (where there is no other working toilet in the property)
  • Offensive or racist graffiti.

You can check the priority status of a repair you've logged by signing up or logging into your tenant account. 

Check the status of your repair

 

Need more help?

If you still need to contact us, please click here.