Is my repair an emergency?

Emergency repairs

Emergency repairs are to remove a life-threatening danger or rectify serious damage to the property.

Examples of emergency repairs are:

  • Burst pipes, severe roof leaks or flooding
  • Unsafe electrical fittings or wiring
  • Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
  • Complete loss of electrical power or lighting
  • Complete loss of heating, if there is no alternative source
  • Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
  • Lift failure
  • Failure of warden alarm call system
  • Toilet not flushing (where there is no other working toilet in the property)
  • Offensive or racist graffiti.

You can check the priority status of a repair you've logged by signing up or logging into your tenant account.