We are experiencing very high call volumes and longer than normal waiting times.
Thank you for your patience.
We want you to make your home your own but we need to make sure that any changes you are planning to make will be safe and suitable for possible future tenants.
If you wish to make improvements to your home – other than decorating or changing the carpet - you will need permission from us first.
Examples of improvements where you will need to get permission are:
You will also need permission from us if you intend to fit fixed flooring – hardwood or laminate, vinyl and ceramic or porcelain tiles.
We’ve launched a scheme to help you fund improvements to your home.
If you’ve been struggling to get enough cash together to make some home improvements then our match funding initiative will be music to your ears.
Find out more about match funding here.
Need more help?