Report a repair

It is quick and easy to report a repair online at any time of the day online or you can report it via live chat during working hours. 

To report a repair online and book an appointment, you will need to register. You will need your tenancy number, your email address, name and your date of birth. If your email address is different from the one held on our systems, you will need to contact us to update it.

Blocked toilet or sink? Need to turn off your electricity or gas? Our easy step-by-step repair videos show you how to deal with these common issues quickly.


Report your repair to us via live chat.

We are online from 8am to 5pm, Monday to Friday.

Report a Repair

If you have an emergency repair, please telephone 03333 204555 or chat to us live if we are online.

Report a repair to your estate caretakers

Does the problem you are reporting relate to a communal area or concern your neighbourhood? If so then it could be a job for our Estate Caretakers. Click here to find out more.

Need more help?

If you still need to contact us, please click here.