Report a repair

It is quick and easy to report a repair online at any time of the day by clicking here or you can report it via live chat during working hours. 

You don't need to sign up for a tenant account or log in to report a repair.

Report your repair to us via live chat if we are online. We are usually online from 8am to 5pm, Monday to Friday.

Report a Repair

If you have an emergency repair, please telephone 0333 204555 or chat to us live if we are online.

Report a repair to your estate caretakers

Does the problem you are reporting relate to a communal area or concern your neighbourhood? If so then it could be a job for our Estate Caretakers. Click here to find out more.

Need more help?

If you still need to contact us, please click here.